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Contacting tenants direct

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| 13 Apr 2012, 03:16 AM Agree 0
G'day, I'm new on here and first post. I have an IP in a country town that I have a property manager for. My tenants pay rent fortnightly and the property manager passes this on monthly. In December of last year there were three rental 'paydays' during the month but my PM still only forwarded on cash for two fortnights. I gave them the benefit of the doubt with them being closed over Xmas, etc and expected the extra payment to be in Januarys account, which it wasn't. I emailed them in Feb and was told that the tenant was behind in rent and they could chase it up for me. (I thought that's what I pay them for anyway).
The extra fortnights rent was then transferred over to me. Speaking to someone in the pub last night, they said they'd had the same problem with the same PM.

I'm just wanting to know is there any reason why I can't contact the tenant direct (probably by knocking on the door) and asking them if they were behind in rent. I haven't got a drama if they were but I would hate for them to think that I'm bullying or similar. Basically I'd like to know if the PM is telling the truth or not. If they're dishonest about this, what else are they dishonest about.

Cheers
  • Remy | 13 Apr 2012, 01:33 PM Agree 0
    Hi there

    Thought I'd have a crack at helping you out.

    I wouldn't contact the tenant directly at this stage. If I was you I'd ask my managing agent for a rent statement detailing when the tenant has paid and their subsequent transfers to you. It would be very risky for them to forge a statement and from it you will very quickly see when the tenant has been paying and if your PM is telling the truth or is unreliable/untrustworthy. Double check your management contract to see what frequency of statements are included in your package - have you been receiving them?

    If you are still unsure then you could ask for the rent to be deposited directly into your account, instead of using them as the middleman. This should also mean a reduced management fee.

    I would also speak to a couple other local managing agents (who specialise in management as their primary business, ie who are not also leasing/real estate agents) and ask for their take on the situation and how their company would avoid this kind of problem. Make out like you are considering taking them on as your managing agent... You'll be amazed how much I've learnt from using this tactic. You might even consider switching managing agents, but make sure their promises and claims are backed up in their managing contract!

    Best of luck!



  • dwin | 14 Apr 2012, 10:58 PM Agree 0
    Thanks for that Remy, I've taken your advice and found a PM that doesn't work for a real estate agent so I'll explain the situation with the option of her taking over management.

    Once again, thanks for your help.
  • digital1234 | 15 Jun 2012, 04:00 AM Agree 0
    I may not touch in any tenat in now these days this is so hard for us . i was asking somthing about the rent and get the some in formation about this type of the rent. It would be very risky for them to forge a statement and from it you will rather promptly see when the tenant has been paying and if your PM is telling the truth or is unreliable/untrustworthy. Double look at your management contract to see what frequency of statements are included in your package - have you been receiving them?

    If you are still unsure then you could ask for the rent to be deposited directly into your account, instead of using them as the middleman. This should also mean a reduced management fee.

    I would also speak to a couple other localsaint george utah property management
    managing agents (who specialise in management as their primary business, ie who are not also leasing/housing and property agents) and ask for their take on the situation and how their company would avoid this kind of problem. Make out like you are considering taking them on as your managing agent... You'll be amazed how much I've learnt from using this tactic. you might even consider switching managing agents, but make certainly sure their promises and claims are backed up in their managing contract. May be this can be very good for you.
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