Owning your own home, or investment property, is one of the greatest pleasures in life. It is also likely to be one of the biggest financial investments of your life. Furthermore, whether it is your home or an investment property it is going to require constant management. Home improvement, renovation, maintenance and repair are all factors that will need to be faced at some time or another. Being well informed and having access to the right advice and services in times of change is necessary for smooth home or property management and the protection of your investment.
“The average person is starved for information when it comes to property issues. There is extensive legislation which surrounds renovations, tenancy disputes and neighbour domestic disputes. People don’t usually know their rights and responsibilities and this can be risky in terms of liability. An uninformed property owner is also vulnerable. They are an easy target for shoddy tradespeople looking to cut corners or unfairly inflate their charge,” said Pia Vogel, Joint Managing Director, of HomeSource.
Last year NSW Fair Trading received 2,476 consumer complaints about property construction including renovations and the CTTT received 3,039 applications about tenancy disputes. It was out of this demand that debut product HomeSource Access was developed. HomeSource is Australia’s leading provider of home assistance products for homeowners and property investors.
“Access is appreciated by anyone who was left with a dodgy repair or renovation, or who feel they were overcharged. A membership means access to personalised legal and building advice on any property matters. Members can find out their legal rights in a dispute with a neighbour, builder or landlord/tenant. The service provides advice on home DIY, how to tackle things yourself or whether a professional is required. Access also provides referrals to qualified tradespeople.”
HomeSource has built (and continues to improve upon) an exclusive database of pre-vetted tradespeople. The Find-A-Tradesperson database only lists tradespeople who have had their licences and insurances confirmed. The database alerts HomeSource if documentation is about to expire and the tradesperson is removed if they do not update their details.
“HomeSource is committed to quality and compliance. Our aim is not to make the Find-A-Tradesperson database the biggest database but the best. We believe in only using verified tradespeople for work as it avoids any liability for the owner, insurance defaults on the property and, well, generally tradespeople committed to keeping their documentation up-to-date, and who appreciate the importance of compliance, are more reliable.”
When faced with an unexpected home emergency situation often more than advice is needed to subdue the situation. This is why HomeSource developed Home Assist, the home emergency service. When a member’s property is facing an electrical, gas, plumbing or locksmith emergency they simply need to call HomeSource to have it resolved. The cover includes the cost of getting a tradesperson, if necessary and deemed an emergency, through the door. The tradespeople used are pre-vetted, taken from the Find-A-Tradesperson database, which can also be accessed by the members online 24/7.
HomeSource Prestige combines the benefits of Access and Home Assist further improving property management. Landlords and businesses can also reap the rewards of emergency assistance cover with Landlord Assist and Business Assist, respectively. And the Find-A-Tradesperson database can be independently accessed for a reduced price.
“We have developed a unique range of relevant products that make home and property management as easy as possible,” Ms Vogel said.
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