The 108 steps to the perfect loan

By Aidan Devine | 21 Jan 2013

Picture this, it’s happened again. The economists were wrong and there has been another rate cut. Official interest rates may be going down, but you want to buy a property, so your level of personal interest is through the roof. Now you sit back and see which lenders decide to pass on some savings, so you can think about where to apply for a loan.

The problem with this picture is that too many borrowers think rates are the be all and end all when it comes to choosing a home loan. They assume that other than a difference of a few basis points here and there, lenders are all the same. Sure, the loans might be different; there’s standard variable, basic variable, fixed interest, line of credit and so on; but these are much of a muchness right?

The real story is completely different. Today’s home loan market is extremely competitive and flooded with hundreds of products. The loan with the cheapest rate will often end up costing you more money due to a lack of flexible features. It may also come with a more conservative lending policy, making it harder to have the application accepted. In order to find the best loan for you, you need to comprehensively research as many products as possible. Here is where time becomes an issue.

The broker’s perspective

Imagine that you want to buy the perfect pair of shoes, but your city has hundreds of shoe stores. There’s no way you’re going to all of them; you might go to two or three and when you find a pair that are near enough, you think it’s good enough. A day or two later, you have a blister on your heel and are wondering if you should have gone to one or two more stores.

Now, imagine if all you had to do to buy the perfect shoes was sit in one store, where the sales assistant showed you pairs in your size from every store in the city. Then you would truly know you had found the best available pair for you.

This is the difference between going to a broker, or directly to a bank for a home loan. Well-established brokers these days have sophisticated computer databases and software that can be used to narrow the field depending on your own needs.

“If someone walks into an ANZ branch, they will be provided with ANZ products,” says Joe Sirianni, executive director, Smartline Personal Mortgage Advisers. “They’re not going to tell you if another lender has a more suitable product. A broker with all the major banks on their lending panel can be a consumer advocate, rather than a product advocate.”

You might argue that a broker has a vested interest and will only match you with one of their favourite lender’s products. This may be the case for some brokers, but remember that the majority of their business comes from referrals, so customer satisfaction is the key to their success. Also, you should ask yourself if your own research would give you any more scope. Would you look beyond the 10 or 20 best-known lenders when searching for the right product?

The range of policies, processes, products, fees and rates means there is a dramatic difference in what the banks offer to customers. For each of those products, Smartline measures 108 features on their system to help clients select their ideal option and save them the lengthy process of making the enquiries individually.

Will you be accepted?

The tighter lending policies of banks can see your loan rejected for a myriad of reasons, some of which have nothing to do with you. For example, if a lender deems the property you are purchasing will be hard to sell if you default on your loan, you might find your application rejected outright.

“Banks give brokers full access to their policy manuals,” says Smartline’s NSW and ACT state manager Michael Daniels. “We enter the policies into our system, so the system will tell us whether your loan will be approved.”

Knowing your chances in advance will ensure your credit rating doesn’t suffer from too many lender checks.

“Banks all ‘credit score’ now,” says Daniels. “One of the things that contribute to the credit score is how often the borrower shops around. If you go to three different banks, there will be three different credit checks in a few weeks. That will negatively affect your ability to get your loan approved.”

Once a loan application is rejected, your options will be severely restricted, so if you suspect you might not be the perfect borrower, you should get upfront advice.

The elimination process 

Once you have met with a broker and discussed your savings, the size of the loan you will be able to service, your likely Loan to Value Ratio and your credit history, it’s time to narrow the field. With 22 million people in Australia and no two the same, a comprehensive range of needs must be accounted for.

“This is the last step before we select the product,” says Daniels. “We’ve got 500 products, so we try and eliminate the ones that don’t fit the client. For example, there’s no point giving an offset loan to a client with very little savings, because they won’t have that spare money. So, we deselect that feature and the software eliminates those types of products. You might call this a needs analysis.”

At the elimination stage, a broker is met with a drop-down screen, which is filled with the unique characteristics of potential borrowers. As the broker ticks boxes, the software excludes loan products. This is made possible by the pre-filling of each lender’s policy into the system.

Turn to the next page to see what the 108 measures are

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